If you select pick-up from a post office, your order will be sent to your nearest post office.
€4.90 pick-up from a post office
€7.90 delivery to recipient
€19.90 delivery abroad
Free delivery for orders of more than €60.
The delivery fee is always delivery-specific. It is charged once per order, and it does not change depending on the number of delivery batches. The delivery fee will be invoiced in conjunction with the first delivery batch.
The delivery time depends on the availability of the products ordered. The availability is always indicated together with basic product information. Products in stock are shipped within 1–3 working days of placing the order. The delivery times of other products vary depending on availability. On top of the basic delivery time, products delivered within Europe take 3–7 additional working days and products ordered outside Europe take 6–14 additional working days.
Orders may be delivered in several batches, and ordered products will be invoiced per delivery batch.
If a delivery is significantly delayed, we will immediately notify the customer of the delay. Customers may cancel their order if their products are not delivered in the time indicated in the online shop. Registered customers can track their delivery process in the online shop.
Cancelling an order and the right to return products
According to the Consumer Protection Act, customers of the online shop have the right to cancel their order or part thereof within fourteen (14) days of receiving their products.
Address for returning products when an order is cancelled:
Unused/resaleable products must be accompanied by the return form delivered with the products.
Any customer complaints related to orders and deliveries can be sent to: firstname.lastname@example.org